General

Cryptocurrencies

• Can I send or receive cryptocurrencies with my Bitsa account?
• How does Bitsa calculate cryptocurrency exchange rates?
• Can I spend my cryptocurrencies?
• Can I view my cryptocurrencies on the blockchain?
• Can I schedule automatic cryptocurrency operations?
• I’ve had a problem buying or selling cryptocurrencies. What should I do?

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Frequently Questions

• Your Secret Code (SCA): The "Bodyguard" for Your Bitsa Purchases 🛡️
• Trouble with your Bitsa App? Quick Access and Usage Solution
• In which countries is Bitsa card available?

Account

• How to check the status of your account limits according to your subscribed plan
• How do I get a statement of my Bitsa card transactions or history?
• What are the requirements to open a Bitsa account?
• How do I add the physical card without NAME to my account?
• What plans, levels, and limits does Bitsa have?
• How often do I pay for the Move or Pro plan?

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Card

• How can I see the complete number and the CVC/CVV of my virtual card?
• How to delete/cancel a card? (Replace option)
• How to block the card?
• Can I get a free card?
• Where can I buy the physical card?
• How many cards can I have?

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Payments, cash and bank transfers

• What the Secret Code used as SCA Key is and how to generate it
• Multiple Bitsa virtual cards with Google Pay/Apple Pay?
• Can I use my Bitsa card with Apple Pay or Google Pay?
• How to send money between Bitsa cards
• What is an ARN code and what is it for?
• I can't withdraw money from the ATM. What's happening?

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Fees and Limits

• How to change plan on my Bitsa card?
• What is the maintenance fee?
• If I use the card abroad, do I have to pay any extra fees?

Recharges

• In a recharge with cryptocurrencies, Why hasn't my cryptocurrency top-up reached my card?
• Buy Bitsa voucher from a trusted online reseller
• Can I use all types of cards to top-up my Bitsa?
• The recharge with another card gives me an error, what can I do?
• How long does a bank transfer top-up take?
• Where can I buy a recharge voucher?

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Bitsa Young

• I am a minor and I want to be a Bitzer, what do I have to do?
• I'm a minor (+16), how do I convince my parents to let me have a Bitsa card?
• How to authorize your child to use a Bitsa

Security and Fraud

• Why can Bitsa block or suspend an account?
• I don’t remember my Access Code for the Bitsa app. How can I recover it?
• How can I contact Bitsa?
• Where is the money I top up my Bitsa card with? Is it safe?
• How to recover or change my password if I've forgotten it?
• How do I proceed if my card is lost, broken, compromised, or stolen?

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