Account
General aspects about creating it, area, cost, verification, contact us
- Why can Bitsa block or suspend an account?
- How to check the status of your account limits according to the plan subscribed to
- I do not receive notifications in the Bitsa app when I try to access via web from my PC
- I don't remember, I forgot, I lost... the Access Key for the Bitsa app, How do I recover it?
- How do I get a statement of my Bitsa card transactions or history?
- Which are the requirements to open a Bitsa account?
- How do I perform the identity verification?
- How much does it cost to have a Bitsa account?
- How do I add the physical card without NAME to my account?
- Which plans or levels, and limits, have Bitsa?
- How often the Move or Pro plan are paid?
- What happens if I am Move or Pro and I do not have balance on my card at the time of monthly or annually renewal?
- I am a European resident but I was not born in Europe, can I have a Bitsa card?
- Does my Bitsa account have a personal IBAN?
- Where will my money be? is it safe?
- Is it possible to change my account details?
- I changed my phone number, how can I modify it?
- I forgot my password, how can I reset it?
- Can I cancel and close a Bitsa account?
- I cannot login my account, I have an IP error, what should I do?