Account
General aspects about creating it, area, cost, verification, contact us
- Why can Bitsa block or suspend an account?
- How to check the status of your account limits according to the plan subscribed to
- I do not receive notifications in the Bitsa app when I try to access via web from my PC
- I don't remember, I forgot, I lost... the Access Key for the Bitsa app, How do I recover it?
- How do I get a statement of my Bitsa card transactions or history?
- Which are the requirements to open a Bitsa account?
- How do I add the physical card without NAME to my account?
- What plans, levels, and limits does Bitsa have?
- How often do I pay for the Move or Pro plan?
- What happens if I am Move or Pro and I do not have balance on my card at the time of monthly or annually renewal?
- Does my Bitsa account have a personal IBAN?
- Where is the money I top up my Bitsa card with? Is it safe?
- I changed my phone number, how can I modify it?
- How to recover or change my password if I've forgotten it?
- Can I cancel and close a Bitsa account?
- I can't log in, I get an IP blocked error. What should I do?