The recharge with another card gives me an error, what can I do?

If you are experiencing an error when topping up your Bitsa card with another card, these are the most common reasons you can check:

• Plan limits: Make sure you have not exceeded the top-up limits of your Bitsa plan (free top-ups, number of daily or monthly top-ups, etc.).

• 3D Secure protocol: Verify that the card you are using has the 3D Secure security protocol enabled.

• Verification code: Check that you are entering the verification code sent by your bank correctly.

If the error persists, we recommend that you write to support so we can review your case in detail.