What should I do if I don't recognize a cash withdrawal?

First of all, make sure that you do not share your card and PIN with a family member and that no one else has made the withdrawal in your place. Ask if this is the case.

 

If you have any doubts about whether your card details have been compromised, we ask you to block the card via the Bitsa app and contact us to explain your situation so that we can mark your card as compromised.