What should I do if I don't recognize a cash withdrawal?

If you don't recognize a cash withdrawal from your card, we recommend following these steps:

1. Initial Check

Make sure you haven't shared your card and PIN with a family member or close acquaintance who might have made the withdrawal. Ask them if this is the case.

2. Suspected Fraud

If you can't find an explanation and you suspect your card details have been compromised, follow these steps:

1. Block the card immediately in the Bitsa app.

2. Contact us explaining your situation so we can mark your card as compromised and guide you on the next steps.