What should I do if I don't recognize a cash withdrawal?

Follow these two essential steps:

1. Initial Verification: Make sure you haven't shared your card and PIN. Ask family members or close contacts.

2. Suspected Fraud: If there is no explanation and you suspect fraud:

   • Block the card immediately from the Bitsa app.

   • Contact us explaining the situation so we can flag your card as compromised and guide you through the next steps.