What should I do if I made a mistake when topping up Bitsa with cryptocurrencies?

If you made a mistake when topping up your Bitsa with crypto (for example, by sending an incorrect amount or a different cryptocurrency), the recovery of funds is a complex process.

Recommendations to avoid errors

To prevent these situations, we advise you to:

• Always use a self-owned wallet.

• Make sure you send the exact amount, the correct cryptocurrency type, and the correct network indicated in the top-up.

• Be aware that exchanges may charge fees that reduce the final amount received.

Procedure for fund recovery

To attempt to recover incorrectly sent funds, please note the following conditions:

• Our provider charges a fee of 10% on the total amount sent.

• The minimum amount to initiate the recovery is €500. If you sent less than this amount, it will not be possible to recover it.