What should I do if I made a mistake when topping up Bitsa with cryptocurrencies?

Fund recovery for mistakes (incorrect amount, wrong cryptocurrency, or network) is a complex process.

ALWAYS check the exact amount, the cryptocurrency type, and the network.

Recovery Policy:

• It is only possible if the amount sent is €500 or more. If you sent less, recovery will not be possible.

• If the minimum is met, our provider charges a management fee of 10% of the total amount sent.