Can I get a refund of something I bought?

If you've made a purchase and need a refund (chargeback) or believe you were charged an incorrect amount, follow these steps:

1 - Contact the merchant

The first step is to contact the merchant where you made the payment to try to resolve the issue and reach an agreement.

2 - If you can't reach an agreement

If you can't resolve it with the merchant, contact us and attach the following information:

• The claim form we will send you, completed and signed.

• Proof of your communication with the merchant.

• Your proof of purchase.

• In case of fraud or scam, the police report.

Important: You must fill out one form for each merchant. Claims for payments made with BitsaPay must be handled exclusively with the merchant.