Why isn't my physical card working?

Your Bitsa card might not be working for a few reasons. Check these points:

• Deactivated in app? Confirm in the Bitsa app you didn't accidentally deactivate it.

• Incorrect details? Make sure you're entering the PIN, CVC, or expiry date correctly.

• Damaged? If the card is damaged from use, you can request a replacement.

If it's still not working, email us at support@bitsacard.com