In a recharge with cryptocurrencies, Why hasn't my cryptocurrency top-up reached my card?

Sometimes, a top-up might not reach your card. This can be due to exceptional situations such as:

• Mismatched send: The amount of cryptocurrency you sent via the gateway doesn't match what our Bitsa app requested.

• Network congestion: There's high cryptocurrency traffic at that moment, causing a delay in the transaction.

• Card limits: You've exceeded one of the limits of your Bitsa plan.

• Other uncontrolled situations.

If you're in this situation, please write to support@bitsacard.com and we'll check it for you.