This may be due to various reasons, for example, the method of payment chosen. Sometimes some cards are not accepted by the payment gateway, either because they are not verified to make secure payments (3DS) or because they have been punctually rejected by the payment gateway itself due to limitations related to the security of the same.
In any case, the first thing to do is to make sure your card is in the correct Plan in order to request the recharge you want to make. Check our plans to discard this first reason, in this link you can check the limits of recharges by plans
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